Refunds & disputes

Escrow checkout, promotions, and buyer–seller disputes.

Last updated: October 2026

This policy explains how Keyetm handles BirrPay escrow orders, Telebirr promotion payments, and disputes. It supplements our Terms of Service.

1. Direct deals between users

Many deals happen off-platform (for example Telegram or cash in person). Keyetm does not guarantee those transactions. Use safe meeting and payment practices.

2. Escrow checkout (BirrPay)

When checkout is available, the buyer pays into escrow. The seller fulfills the order; the buyer confirms receipt or escrow auto-releases after the stated period. Payouts to sellers use Telebirr or bank and may be processed manually.

3. Disputes

Email [email protected] with your order ID, listing link, and evidence. We may hold escrow, request seller response, and refund or release after review.

4. Promotion payments (Telebirr)

Featured store, listing boost, and promo video fees pay for advertising services. Refunds are not available once a promotion has started, except duplicate charges or failure to deliver the placement.

5. Contact

Email [email protected] with subject Order dispute or Payment issue and include BirrPay or Telebirr reference numbers.

Payment questions? Contact us · Terms of Service